When a customer places an order with us, they are making an offer to buy goods. Once payment has been made by the customer and authorised by us an order / payment confirmation email is sent to the customer. This email is our acceptance of the customer’s order and forms the contract between us and the customer.

We reserve the right to cancel any customer order when there is reasonable doubt concerning the integrity of that order.

Prior to purchasing, customers are asked, but not required, to create an account providing essential information, such as name, address, email and phone number.

The customer can then select goods to order from our online shopping system and pay via our online checkout.

Customer information is strictly used for internal purposes and will never be used for any kind of marketing or advertising purposes.

It is the customer's responsibility to provide the correct information and update their account in case of relevant changes.

Incorrect information provided by the customer leading to incorrect order processing, is the responsibility of the customer.

We reserve the right to cancel any customer order when there is reasonable doubt concerning the integrity of that order.

We aim to ship goods within 2 working days of receiving payment. Whilst we do not guarantee delivery times you can expect to receive the goods between 5-10 working days from the payment date, depending on your location.

If the goods are lost or damaged in transit, please let us know promptly.

INTERNATIONAL CUSTOMER SHIPPING

Customers will be required to get a shipping quote before orders can be finalised. This can be done via the checkout process.

Orders are shipped from the United Kingdom.

We aim to ship goods within 2 working days of receiving payment. Whilst we do not guarantee delivery times you can expect to receive the goods between 5-20 working days from the payment date, depending on your location.

International customers may be charged import tax and duties imposed by the order destination country. Payment of these charges are solely the responsibility of the customer or destination recipient.

Sometimes goods are held by Customs, if you have not received your goods within 15 working days, please contact us.

If the goods are lost or damaged in transit, please let us know promptly.

Customers can give us written notice to cancel their order any time up to 7 working days after delivery.

To cancel, customers will need to give us notification in writing of contract cancellation before returning the product back to us, this must be done via the customer's registered online account.

Customers do not have to give any reason for cancellation, though a brief explanation will help us to improve the service we offer to customers in the future.

On receipt of customer’s notice of contract cancellation, we will email you a Returns Merchandise Authorisation (RMA) number.

We recommend that customers insure the return shipment as they are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them.

We also recommend that customers use a secure, trackable means to return their order to us. We will provide you the returns address when a returns is requested. Customers should retain proof of sending, in case of a dispute.

All items must be returned unused, in their original condition and from the country that the order was delivered to.

If customers fail to return the goods, we will collect them, charging them the direct cost of collection. If customers fail to take reasonable care of the goods before they are returned to us resulting in any damage or deterioration they will be charged for the reduction in value.

In any event the returned goods must be received by us no later than 30 days from the date of the agreed cancellation or return.

We will refund the full value of your order within 30 days of receiving your notice of contract cancellation.

Please note customers may only use their right to cancel the order under this cancellation policy if they give us formal written notice of cancellation within seven working days of receiving the order, as described above.

We may change our terms and conditions at any time, so please do not assume that the same terms and conditions will apply to future orders.